English Use Case: RAF Cosford Mailroom Tracks Thousands of Parcels Securely and Efficiently
Use Case: RAF Cosford Mailroom Tracks Thousands of Parcels Securely and Efficiently
RAF Cosford, home to the No. 1 School of Technical Training and several other prestigious Defence and RAF training schools, sees a high volume of incoming mail and parcels across its extensive site. The station also borders the world-renowned RAF Museum, making the logistics environment especially unique.
🛡 Data Security & GDPR Compliance at the Core
One of the key priorities at RAF Cosford was ensuring full compliance with data security protocols and GDPR. PASS Mailroom was configured to meet these requirements with an on-premise, client-server architecture—ensuring no external access to internal systems.
📦 Rising Parcel Volumes Demand Efficiency
“With the rise in online shopping, we’ve seen traditional post give way to parcels,” said Dan Virgin, Station Postal Services Manager. “The incoming parcel volume increased dramatically, and we urgently needed a system that would help us manage that increase while also improving our overall efficiency.”
đź“Ť Lone Worker Tracking for Mail Delivery Personnel
One of the unique requirements at RAF Cosford was **lone worker tracking**. PASS Mailroom integrates with handheld terminals connected to the mobile network, providing real-time database updates during deliveries. The system can generate reports showing the last known location of mailroom staff—a critical feature on such a large and active site.
“Our station is very large, and delivery personnel travel all around it. It’s important to know where they are in case of an accident,” Dan explained.
📧 Smart Notifications for On-Site Student Mail
With over 3,000 students living on-site, RAF Cosford needed a mailroom system that could streamline communication. PASS Mailroom automatically sends an email to the recipient when mail arrives, ensuring students only collect post when it’s ready—minimizing congestion and unnecessary visits.
🚫 No Cloud Required – Perfect for Military Security Standards
Due to military IT security policies, cloud-based systems are not permitted. PASS Mailroom’s **client-server architecture** met this need perfectly, operating entirely within RAF Cosford’s internal network without any outside-world access.
✅ Zero Lost Items – 10,000+ Parcels Delivered
“For us, Mailroom has increased our efficiency beyond measure,” said Dan. “We’ve just passed ten thousand parcels delivered with no lost items since installing the system. The signature capture and proof of delivery features mean items don’t go missing.